ADT Alarm Service and Installation Review: Overpriced Liars and Unskilled Technicians

My house was ransacked 4 weeks ago. I usually work from my home office and the one day I left home I came back to find all my valuables gone…they went through everything. So I decided it was time to activate the alarm that I had neglected to worry about for so long. My house was not secure at all and I accept it was my fault.

I called ADT, had a salesperson come to the house to give me a quote; $700.00 to install, and they would use the already equipped system that was in the house, the screens and connectors, etc. The salesman even gave me a used panel and motion sensor to help bring down the price. I was happy, they started the process of pulling permits.

A week passes and the technician finally comes to the house. I feel relieved because now I can leave my house without worrying about thieves coming back to take whatever little is left in the house.  I hadn’t left the house alone in a week. The technician tells me suddenly that they cant use any of the screens or connectors in the house because they are too old. This means all this stuff has to be replaced…costing an extra $900.00 dollars (Now about $1900.00 dollars total with first and last months, etc.). This made the total price more than twice cost of the original quote! I reluctantly agreed  and the installation started…it needed to be done, even if i felt slighted by the whole situation.  I had to wait for the weekend to pass to recieve the new screens and finally be able to leave the house. At the same time I had cameras installed…by an ADT Technician working off duty (who was late multiple times because they decided to finally GPS his Van…and also always had an excuse.).

The ADT Technician who was installing the pieces at my house left many unsecure spots, especially on the sliding glass doors which was the main point of entry for the robbers previously, where you could literally stick a finger in the open door after cracking it open and pull the sensor off and then just stick it to the one on the frame, giving full access to the house…I notified him about it as he was installing it and had him fix that, pulling the sensor further away so it would trip when the door was opened a crack. Well guess what?

It’s only been 3 weeks having the damn alarm system installed and already one of the sensors fell off of the sliding glass door on its own and went missing…Now I have an insecure house again because the alarm wont allow itself to rearm. Why did the sensor fall off? Because when you install it as he did on a sliding glass door, sliding the damn door open fully rips the sensor off. Did he test it or know about that? No…did he say anything? No? Is there a way to secure it without that happening? I have no idea. But I am pissed. I am pissed that after spending all that money I already having problems. I am pissed I was lied to about the price by the salesman and about what technology they could use in the house. I am pissed that I had to deal with a technician and salesman fighting each other over the phone in my presence about what could and couldn’t be installed, and I am also pissed because the ADT guy who did the cameras has blown me off to run an ethernet cable for the past 2 weeks so I can view my cameras remotely due to his laziness. I might have just addressed some professionals like Kwikey Locksmith Services, INC. to make sure my locks are secure.
– Also check out Access Locksmiths.

Lazy unskilled technicians, lying salesman, lack of professionalism that is my experience with ADT so far. It makes me feel as if ADT is taking me for a ride, and are just as bad, if not worse, than the thieves that ransacked my house. I feel used and violated by both, and exceptionally angry. The thieves that ransacked my house started the job by clearing out my valuables, now ADT is finishing me off by clearing out my bank for a crappy installation and terrible service.

Reference: Security Guards Los Angeles.